About the Program

Below is an overview of the Listening 360 Program.

THREE KEY PLAYERS TO THE ENTIRE PROCESS

1.  The Administrator

An Administrator is a person who distributes the Assessments through email assessment invitations. This could be a consultant who uses the assessments, a trainer who uses the assessments in seminars, or coaches and managers who might use the assessments on an assignment with a team, Board of Directors, etc. 

They also monitor the activity of the members to ensure that the assessment is completed within the timeframe. 

2.  The Member/Employee

This is an individual whom the Administrator has authorized to take an Assessment through their Assessment invitation.

3.  Observers

An Observer is someone who the member invites to complete an online observer assessment on the member.  The observers may be peers, subordinates or bosses.

This is a key feature that enables members to acquire a unique 360-degree view of themselves as a listener by inviting an unlimited number of observers, within a 20-day period, to complete an assessment on them. Members simply type in the observer’s name and email address and that’s it. The rest is totally automated. The observers are sent an email from the member inviting them to complete the assessment on the member’s behalf.  The member may personally modify the invitation to fit their needs.

THREE KEY COMPONENTS TO THE Listening 360 PROGRAM

1.  The Listening 360 Online Self-Assessment

The Listening 360 Online Assessment is a 24-question assessment. It takes about 5-10 minutes to complete. 

The Listening 360 Assessment

Once the member completes the Self-Assessment, a Home Page is automatically generated for them.

From the Home Page, they may invite observers (peers, subordinates, and bosses) to respond to an observer Assessment as to how the observer sees the member. The member has 20 days to invite an unlimited number of observers to take the observer-assessment on their behalf. 

Observer assessments are confidential. 

3.  The Report Results

The results of the assessments are shown as bars on eGraphs

THREE KEY SITES TO THE ENTIRE PROCESS

1.  Administrator Home Page

This Home Page is a key tool providing flexibility for training options and important data to track member progress. It is a personalized, private Home Page. It allows the Administrator to:

·        Pre-purchase assessments at a discount:
One assessment credit includes the Listening 360 Online Self-Assessment; unlimited Observer Assessments for a 20-day period, and the Listening 360 Report Results, all on a personalized Home Page for each member.

·        Distribute assessments to members by simply entering each individual’s first name, last name, and email address. Click Send, and an automatic email goes out. This is how a member becomes authorized to take the Listening 360 Assessment. 

·        Track the account status to see how many Listening 360 Online Assessments credits have been used, how many are left, and order more as needed.

·        View the Reports of your members who are authorized to take the Listening 360 Online Assessment. This feature also allows you to see which members have completed the assessment and send automated reminders to those who have not.

·        Permit or block members from seeing their personalized Listening 360 results. Why block it? If you want to present the members with their reports and results at the time of the training session, consultation, etc., you have the ability to do so.

·        Print the collective results of a select group of members. This is great when you are working with a group and want to see at a glance the different range of strengths within the group.

2.  Administrator Assessment Page

Once the Administrator distributes assessments to members authorizing them to take the Listening 360 Online Assessment, an email is sent to the members with a link to the Administrator’s Assessment Page. This allows the member to register and take the 24-question Listening 360 Online Assessment. Once an authorized member takes and submits his or her assessment, one credit is deducted from the Administrator’s account.

3.  Member Home Page

This is a personalized, private Home Page for each member.

It allows the Member to:

·        Invite observers to complete the Listening 360 Online observer Assessment on behalf of the member

·        Monitor the Observer Activity - This is where the member can view, at a glance, all the observers he/she invited and can see who has completed the observer assessment and who has not.  For those observers who have not yet completed the Listening 360 observer Assessment for the member, the member only needs to click on a “send” button, and reminders are automatically sent to observers.

·        Generate and print their comprehensive, personalized Listening 360 Report – The results are available for the member to view or print for review.  (if the Administrator has permitted access).